Privacy Policy

Effective Date: January 1, 2026 | Company: Star Services Heating & Air Conditioning

This ("Policy") describes how Star Services Heating & Air Conditioning, and its affiliates, subsidiaries, divisions, and franchisees (collectively "Star Services," "we," "our," or "us") collect, use, and share your information. This Policy does not cover the collection of mobile device information for in-store analytics. To the extent individual locations collect such information, please see store signage for more information and opt-out choices.

Star Services takes the privacy of its customers and visitors to its websites very seriously. We understand that you may have questions about how we collect, use, and share your information. This Policy explains:

  • What information we collect and how we collect it
  • How we use and share that information
  • How we protect your information
  • Your choices and rights regarding your information
  • How to contact us with questions

Highlights

What information is collected, how is it collected and how is that information used?

We collect Personal Information and Non-Personally Identifiable Information ("NPI") in three main ways:

  • Directly from you (e.g., when you inquire or create an account).
  • Automatically via server/application logs, cookies, web beacons, and similar tools.
  • From third-party sources (e.g., analytics providers, marketing partners).

We use your data to deliver products and services, ensure service quality, contact you, personalize your experience, and provide offers about our products and services. We do not share Personal Information with others unless stated in this Policy or required by law.

How Is My Information Shared?

  • With our affiliates, subsidiaries, divisions, and franchisees.
  • With service providers and other third parties who help us operate our business.
  • When required by law or to protect our rights.

What Choices Do I Have?

If you do not want to receive information about our products or services, please update your account preferences (where available), and/or utilize the "unsubscribe" or "opt-out" mechanism within the communications that you receive from us.

If you have any additional questions or concerns related to this Policy, you may email us at info@starserviceshvac.com; call us at (770) 886-8806; or write to us at our North Atlanta Metro Area office.

Full Privacy Policy Details

What Information Do We Collect?

Personal Information: Identifies you directly: name, postal address, email address, phone number, date of birth, government IDs, financial account numbers, etc.

Non-Personally Identifiable Information ("NPI"): Technical or aggregated data: IP address, device identifiers, browser type/version, geo-location data, cookies, usage logs, demographic or household data.

Online Activities & Cookies

We track your website activity (pages visited, links clicked, date/time, referral URLs) to improve navigation, security, and marketing using session and persistent cookies, as well as third-party advertising cookies. You can manage or disable cookies via your browser settings.

Data Retention & Security

We retain Personal Information only as long as necessary to provide services, comply with legal obligations (such as a typical 7-year period for financial records), resolve disputes, and enforce agreements. We implement reasonable security measures (encryption, access controls) to safeguard your data, though no system is 100% secure.

Your Choices & Rights (Including Georgia Residents)

Georgia residents have additional privacy rights regarding the access, correction, or deletion of their personal data. To exercise these rights, please contact us using the details below.

Disclaimer of Warranty & Limitation of Liability

THE INFORMATION, SERVICES, AND DATA MADE AVAILABLE AT THIS WEBSITE ARE PROVIDED ON AN "AS-IS" BASIS FOR INFORMATIONAL PURPOSES ONLY AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.

Star Services Heating & Air Conditioning WILL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, EXPENSES OR CLAIMS resulting from the use of this website, software/transmission issues, or computer viruses.

Contact Us

If you have any questions or concerns about this Policy or our data practices, you may:

  • Email: info@starserviceshvac.com
  • Call: (770) 886-8806 (24/7 Emergency Service available)
  • Service Areas: Alpharetta, Cumming, Gainesville, Duluth, Johns Creek, Dawsonville, Buford, and surrounding North Atlanta Metro areas.